Policies
The fineprint
What we promise, in writing: how returns, the warranty, shipping, repairs and trade-ins work, and how we handle your information.
- 01Return PolicyEligible phones may be returned within 14 days of delivery or purchase, in the condition they were sold.Effective September 2026
- 02Repair TermsWhat to expect when Cell Hub repairs your phone, tablet, computer, console or other device.Effective September 2026
- 03Lifetime Limited WarrantyEligible devices and repairs are covered for qualifying defects and hardware failures under normal use.Effective September 2026
- 04Trade-In & Buyback PolicyHow Cell Hub values, inspects and pays for the phones it buys and takes in trade.Effective September 2026
- 05Shipping PolicyTracked, securely packaged shipments — and what to do if something arrives damaged.Effective September 2026
- 06Privacy PolicyWhat information Cell Hub collects, how it is used, and who it may be shared with.Effective September 2026
- FAQFrequently asked questionsThe short answers — buying, selling, repairs, shipping, warranty and how to reach us.
Questions? Contact us first.
- Address
- 11414 Richmond Ave. B, Houston, TX 77082
- Hours
- Monday–Thursday: 10:00 AM–7:00 PM
- Saturday–Sunday: 10:00 AM–6:00 PM