Privacy Policy

Depending on how you interact with Cell Hub, we may collect information such as:

• Name
• Phone number
• Email address
• Shipping or billing address
• Device information, including IMEI or serial number
• Repair information
• Purchase and transaction information
• Information submitted through forms or communications

We may use information to:

• Process purchases and payments
• Provide repair services
• Process trade-ins and buybacks
• Communicate with customers
• Provide shipping and delivery services
• Handle warranty and return requests
• Respond to questions and service requests
• Maintain transaction and service records
• Improve our products, services, and website
• Prevent fraud, abuse, or unauthorized transactions
• Comply with legal obligations

Payment information may be processed by third-party payment providers.

Cell Hub does not need to retain complete payment-card information when it is processed through an appropriate payment provider.

Cell Hub does not sell customer information as a business practice.

Information may be shared with service providers when reasonably necessary to operate our business, including payment processors, shipping carriers, technology providers, website providers, and other vendors.

Information may also be disclosed when required by law or when reasonably necessary to protect Cell Hub, our customers, or others.

When customers submit devices for repair, trade-in, or purchase, Cell Hub may record information necessary to identify and service the device, including IMEI, serial number, model, condition, and repair history.

Customers are responsible for removing personal information and accounts from their devices when appropriate.

Our website and third-party services may use cookies, analytics tools, or similar technologies to operate the website, understand website usage, and improve services.

The specific technologies used may change over time.

Cell Hub takes reasonable measures to protect information against unauthorized access, loss, misuse, or disclosure.

However, no website, electronic system, or method of transmission can be guaranteed to be completely secure.

You may contact Cell Hub regarding questions about personal information we maintain about you or to request appropriate corrections, subject to applicable law.

For privacy-related questions, please contact Cell Hub using the contact information provided on our website.