Cell Hub stands behind the devices and repairs we sell. Unless a different warranty period is specifically stated, eligible products and repairs are covered by our Lifetime Limited Warranty.
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What the Warranty Covers
For eligible devices sold by Cell Hub, the Lifetime Limited Warranty covers qualifying defects in workmanship and covered hardware failures that arise under normal use.
For repairs performed by Cell Hub, the warranty covers the specific repair or replacement component supplied and installed by Cell Hub, subject to these terms.
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What the Warranty Does Not Cover
The Lifetime Limited Warranty does not cover:
- Accidental or physical damage
- Cracked screens or back glass
- Liquid or water damage
- Bent or damaged frames
- Damage caused by misuse, abuse, or neglect
- Unauthorized repairs or modifications
- Parts installed by another repair provider
- Cosmetic damage or normal wear
- Battery capacity naturally decreasing with use
- Software issues or user-installed software
- Lost or stolen devices
- Damage caused by accessories or chargers
- Data loss
- Damage resulting from improper use or storage
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Battery
Batteries naturally lose capacity over time and are considered consumable components.
Normal battery degradation is not considered a warranty defect unless otherwise specifically stated in writing.
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Warranty Claim Process
Customers must contact Cell Hub before sending or bringing in a device for a warranty claim.
The device may be inspected to determine whether the reported issue is covered by the warranty.
If the issue is covered, Cell Hub may, at its discretion and subject to applicable law:
- Repair the device
- Replace the covered component
- Provide an exchange
- Provide another appropriate remedy
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Warranty Conditions
A warranty claim may require:
- Proof of purchase
- Matching IMEI or serial number
- Inspection by Cell Hub
- Removal of personal accounts or security locks where necessary for testing
The warranty is generally limited to the original purchaser and is not transferable unless Cell Hub agrees otherwise in writing.
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No Guarantee Against Future Failure
The Lifetime Limited Warranty does not guarantee that a device will never experience another failure. Electronic devices contain components that can fail independently of the original repair or purchase.
This warranty applies only to qualifying issues covered under these terms.
Lifetime Limited Warranty means lifetime of the applicable warranty coverage, subject to these terms and exclusions. It does not mean lifetime replacement of the device.