Return Policy

Eligible phones may be returned within 14 days of delivery or purchase for a refund or exchange, subject to the conditions below.

The device must be returned:

• In the same condition in which it was sold
• Without new physical or liquid damage
• Without unauthorized repairs or modifications
• With all applicable accessories and packaging, where provided
• With all personal accounts removed, including Apple ID, Google Account, and Activation Lock
• With the same IMEI/serial number as the device originally sold

If a device arrives damaged, has a defect, or is materially different from its listing description, please contact us as soon as possible.

After inspection, Cell Hub may provide an appropriate remedy, which may include repair, replacement, exchange, or refund.

Eligible change-of-mind returns are accepted within the 14-day return period, provided the device meets all return requirements.

For shipped orders, the customer is generally responsible for return shipping costs for a change-of-mind return.

If the device was damaged during shipping, is materially not as described, or an issue is determined to be the responsibility of Cell Hub, contact us before sending the device back so we can provide return instructions.

Approved refunds will generally be issued to the original payment method.

Processing times may vary depending on the payment provider or financial institution.

Returns may be denied when a device:

• Has new physical, liquid, or accidental damage
• Has been opened, modified, or repaired by an unauthorized party
• Has had parts replaced after purchase without authorization
• Has an altered, removed, or mismatched IMEI/serial number
• Has an account or Activation Lock that prevents inspection or resale
• Is missing required accessories or components
• Is returned outside the applicable return period

Certain special-order, clearance, promotional, or other specifically identified items may be subject to different return terms.

Please contact Cell Hub before shipping a return so we can verify eligibility and provide the appropriate return instructions.

Cell Hub reserves the right to inspect returned merchandise before approving a refund, exchange, or other remedy.