Shipping Policy

Orders shipped by Cell Hub will generally include tracking information.

Available shipping methods and estimated delivery times may vary depending on the destination, order, carrier, and service selected.

Delivery estimates are provided by the carrier and are not guaranteed by Cell Hub unless specifically stated.

Devices are packaged using reasonable protective materials intended to reduce the risk of damage during transportation.

Higher-value shipments may require additional security measures, including signature confirmation.

If an order arrives damaged, customers should contact Cell Hub promptly and provide photographs of the packaging and device.

Do not discard the original packaging until the shipping issue has been reviewed.

Customers sending a device to Cell Hub for repair should contact us before shipping the device.

We will provide the appropriate shipping and repair instructions.

Customers are responsible for securely packaging their device unless Cell Hub has provided different instructions.

After receiving the device, Cell Hub will inspect it, perform the approved repair, complete appropriate testing, and arrange return shipping.

For a covered warranty issue or an item that is materially not as described, Cell Hub will work with the customer regarding appropriate return shipping arrangements.

For eligible change-of-mind returns, the customer is generally responsible for return shipping costs.

Customers are responsible for providing a complete and accurate shipping address.

Additional shipping charges may apply when an order must be reshipped because of an incorrect or incomplete address.

Cell Hub is not responsible for delays caused by the shipping carrier, weather, natural disasters, customs, or other circumstances outside our reasonable control.